Terms & Conditions

1. A binding contract is formed when we confirm your booking in writing (including by email) and full payment is successfully received.
2. The lead guest (“you”) is responsible for the conduct of all guests and visitors and for ensuring compliance with these Terms and any house rules.

1. Check-in and check-out times are provided in your pre-arrival message.
2. Early check-in / late check-out may be available by request and may incur a fee.
3. Unauthorised late check-out may result in additional charges to cover additional cleaning, staffing, and loss of availability.

1. Your booking is paid in full at the time of booking unless we agree otherwise in writing.
2. Prices include the accommodation charge and any stated fees at the time of booking.
3. If additional charges are required (e.g., damages, excessive cleaning, rule breaches), we may charge reasonable costs supported by evidence.

1. You must provide accurate booking details including guest name, email address, and phone number.
2. Pre-arrival instructions and operational messaging (including during-stay and check-out reminders) are sent through our booking management system. Guests may reply by email and our team will respond.
3. We may request additional information where reasonably required for security, compliance, or booking administration.

1. The Accommodation is provided for temporary accommodation only. No tenancy is created.
2. You must not use the Accommodation for any unlawful purpose or in a way that causes nuisance, risk, or damage.
3. You must follow any house rules and the property manual provided. House rules form part of these Terms.

1. Only the number of guests confirmed in your booking may stay overnight.
2. Visitors are permitted only with prior approval and must comply with these Terms and house rules.
3. Parties, events, and gatherings that cause noise or disturbance are strictly prohibited. We may act immediately under Clause 12.

1. Please respect neighbours and the local community at all times.
2. Quiet hours apply (typically 10:00pm–8:00am unless stated otherwise in the house rules).
3. Any behaviour likely to cause complaints or disturbance may result in termination without refund (Clause 12) and/or additional charges.

1. Smoking or vaping is not permitted inside the Accommodation unless we confirm otherwise in writing.
2. Evidence of smoking/vaping indoors may result in a deep-cleaning and deodorising charge and any associated damages.
3. Illegal substances are strictly prohibited.

1. Pets are not allowed unless we confirm in writing before arrival. Additional fees and conditions may apply.

1. You are responsible for keeping the Accommodation and its contents in good condition during your stay.
2. You must inform us promptly of any damage, breakages, or issues.
3. We may charge for repairs/replacement, additional cleaning, or loss of use where reasonably evidenced (e.g., photos, invoices, contractor receipts).
4. Excessive cleaning (including stains, spills, rubbish left behind, strong odours, or smoke evidence) may result in additional cleaning charges.

1. Utilities and Wi-Fi are provided where stated, but service interruptions can occur and may be outside our control.
2. We will make reasonable efforts to restore services where possible, but we are not liable for outages beyond our control.

1. We may terminate your stay immediately (and require you to leave) if you or your guests/visitors:

• breach these Terms or house rules;
• exceed the permitted occupancy;
• host an unauthorised party/event;
• cause nuisance, repeated noise issues, safety concerns, or neighbour complaints;
• damage the Accommodation or behave in a threatening/abusive manner; or
• engage in illegal activity.

In serious cases, no refund will be given and we may involve security, building management, or the police where appropriate.

If you cancel your booking:

• More than 14 days before check-in: 100% refund
• 7 to 14 days before check-in: 50% refund
• Less than 7 days before check-in: no refund
• No-shows: no refund

1. If we cancel due to circumstances within our control, we will refund you in full.
2. If we cancel due to circumstances outside our reasonable control (for example, significant property damage, building safety issues, or a serious unforeseen issue), we will refund you in full. We are not liable for consequential losses (such as travel costs or alternative accommodation) except where required by law.

1. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law.
2. Subject to the above, we are not liable for indirect or consequential losses.
3. You are responsible for securing your personal belongings. We are not liable for loss or theft unless caused by our negligence.

1. We process personal data in accordance with our Privacy Policy and applicable UK data protection law.
2. We may share necessary details with trusted service providers (e.g., payment processors and booking management systems) to deliver your booking and communicate essential information.

For support or questions, contact bookings@maisonhammoud.com. We aim to respond promptly within reasonable hours.

1. These Terms are governed by the laws of England and Wales.
2. The courts of England and Wales shall have jurisdiction.